Call Center Software in Action

Call Centers Software, fully integrated with your CRM, on Cloud or in your Operations Room








Full WEB Based Call Center Platform

A web-based call center platform is a cloud-powered solution that enables businesses to manage customer interactions from anywhere, using just a browser. It offers features like real-time call routing, CRM integration, live chat, analytics, and agent performance tracking—all without the need for traditional hardware. Scalable, secure, and user-friendly, it empowers remote teams to deliver seamless customer support across voice, email, and messaging channels

  • Outbound, Inbound, and blended call handling abilities
  • Automated broadcasting voice messages with survey IVR scripts
  • Complete list management functionalty
  • Monitor Working Agents with Listen / Whisper / Barge functionalities
  • Automatic exclude contacts optOUT
  • Easily scalable to allow hundreds of working agent seats
  • Full call recording capabilities
  • Answering Machine / Human voice detection
  • Easy integration with traditional PBX's
  • Full Cloud / Virtual Support

Reporting System Overview – Call Center Application

The reporting system provides real-time and historical insights into customer interactions, agent performance, and operational efficiency. It aggregates data from voice, chat, and email channels, presenting it through customizable dashboards and detailed analytics. Key features include

  • Live Monitoring: Track active calls, queue status, and agent availability
  • Performance Metrics: Measure KPIs like average handling time, first call resolution, and customer satisfaction scores
  • Historical Reports: Generate time-based reports for trend analysis and forecasting
  • Custom Filters: Segment data by team, campaign, or region for targeted insights
  • Export & Integration: Seamlessly export reports or integrate with BI tools for deeper analysis

    • This system empowers supervisors and decision-makers to optimize workflows, improve customer service, and make data-driven decisions with confidence

ThinkVOIP & CloudCallCenter.gr: Empowering Cloud-Based Customer Engagement - [Greek environment only]

We are proud to partner with CloudCallCenter.gr, delivering a robust, cloud-native contact center solution designed for scalability, flexibility, and seamless integration. Our joint application is fully deployed on secure cloud infrastructure, eliminating the need for on-premise hardware and enabling rapid setup and remote accessibility

How It Works

  • The application is hosted on the cloud, ensuring high availability and automatic updates
  • Customers access the platform via a web interface, with real-time analytics, call routing, and CRM integration built-in
  • Installation is streamlined—no complex IT overhead, just instant activation and configuration tailored to your business needs

Customer Benefits

  • Remote Work Ready: Agents can operate from anywhere, maintaining productivity and service quality
  • Scalable & Cost-Efficient: Pay-as-you-grow model with no upfront infrastructure costs
  • Advanced Features: AI-powered insights, call recording, IVR, and omnichannel support
  • Security & Reliability: Enterprise-grade data protection and uptime guarantees
Together, we’re redefining customer service in the cloud—fast, smart, and future-proof


White Label Ready
All our projects are fully customizable and white label compatible, allowing you to seamlessly brand and tailor each solution as your own. Whether you're an agency, reseller, or enterprise, we empower you to deliver top-tier services under your identity—without compromise.
Seamless Integration
Our solutions are designed to integrate effortlessly with your existing infrastructure—no disruptions, no overhauls. Whether you're working with legacy systems or modern platforms, we ensure smooth deployment, compatibility, and performance from day one.
Flexible Ownership
Whether you're ready to invest or prefer a more agile approach, we offer both purchase and rental options for all our projects. This gives you the freedom to choose what fits your budget and timeline—without compromising on quality or functionality.
Cancel Anytime
We believe in flexibility and trust. That’s why you can cancel your plan at any time—no penalties, no hidden fees, no hassle. Stay as long as it works for you, leave when it doesn’t.
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